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WHAT IS CUSTOMS BROKERAGE SERVICE? TYPES OF CUSTOMS BROKERAGE SERVICES

 06/02/2026

U&I Logistics - In import-export activities, customs clearance is a mandatory and complex procedure. To optimize time and ensure legal compliance, many businesses opt for Customs Brokerage Services. So, what exactly is this service, and what forms does it take? Let’s explore with U&I Logistics in the article below!

What is Customs Brokerage Service?

  1. Who should use Customs Brokerage Services?
  2. Benefits of using Customs Brokerage Services

TYPES OF CUSTOMS BROKERAGE SERVICES

  1. Customs Declaration Proxy (Freelance/Unauthorized Broker)
  2. Customs Brokerage Agency (Customs Agent)
  3. Key Differences: Customs Agent vs. Customs Declaration Proxy

CUSTOMS BROKERAGE SERVICES AT U&I LOGISTICS

What is Customs Brokerage Service?

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Customs brokerage is a service provided by logistics companies to assist businesses in completing declaration and clearance steps for import and export goods. This process includes document preparation, e-customs declaration, payment of duties, and completion of legal formalities with customs authorities.

1. Who should use Customs Brokerage Services?

This service is typically utilized by businesses in the following cases:

  • Newly Established Enterprises: Businesses with limited experience or lacking a professional team for customs procedures often face difficulties in performing the clearance process independently.

  • Small and Medium Enterprises (SMEs): Not every business has the resources to invest in a dedicated import-export department. Outsourcing this service helps save costs and time.

  • Complex Cargo: For shipments with specific requirements such as perishable goods, pharmaceuticals, or high-value items, using customs brokerage services ensures a smooth clearance process and mitigates risks.

2. Benefits of using Customs Brokerage Services

By choosing customs brokerage services, businesses not only save time and costs but also minimize risks associated with clearance procedures. Partnering with professional units ensures that every step in the customs process is executed accurately and in full compliance with legal regulations.

TYPES OF CUSTOMS BROKERAGE SERVICES

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Enterprises involved in import-export activities need to perform customs procedures and can choose different services to optimize this process. Currently, customs services are diverse, catering to various business types from small firms to large corporations. However, the two most common forms are:

1. Customs Declaration Proxy (Freelance/Unauthorized Broker)

This is a popular form in Vietnam where businesses authorize a service unit to perform the entire customs declaration process on their behalf.

Services include:

  • Customs declaration for various types: Including commercial business, non-commercial, processing, and manufacturing.

  • C/O and C/Q Application: Supporting businesses in obtaining Certificates of Origin and Quality to ensure validity and reduce processing time.

  • All-in-one Customs Services: Providing comprehensive solutions from declaration and document handling to final clearance.

  • Value-added Support: Additional logistics services such as packaging, quarantine, and fumigation to minimize risks and ensure goods remain in optimal condition.

2. Customs Brokerage Agency (Customs Agent)

Unlike the proxy service, a Customs Agent acts as an official representative of the business during the clearance process. With a higher legal status, the Agent is directly responsible for the accuracy and validity of the customs declaration dossiers.

The Customs Agent uses its own legal entity and digital signature to complete the clearance process and bears legal liability before Customs for all information on the declaration. Employees of a Customs Agent must hold a Customs Brokerage Practice Certificate issued by the General Department of Vietnam Customs.

3. Key Differences: Customs Agent vs. Customs Declaration Proxy

Customs Declaration Proxy

Customs Brokerage Agency

- Uses the Cargo Owner's digital signature; does not bear direct liability for the declaration content.

- No specific certificates or degrees required. Suitable for firms wanting to maintain control without standing directly on papers.

- If errors occur, the cargo owner is penalized and their compliance rating on the customs system is affected.

- Uses its own legal entity and digital signature to stand on the declaration.

- Staff must hold practice certificates issued by the General Department of Customs, ensuring legal compliance.

- Bears high responsibility before Customs. The Agent will advise, protect, and accompany the owner, taking responsibility if errors are caused by the Agent.

CUSTOMS BROKERAGE SERVICES AT U&I LOGISTICS

U&I Logistics is a pioneer in the field of Customs Brokerage Agency in Vietnam. With a professional, well-trained team holding official customs certificates, we provide peace of mind in every aspect of clearance procedures.

  • Customs declaration for all business types: Catering to import-export business, processing, and manufacturing.

  • C/O Application Service: Ensuring Certificates of Origin are processed accurately and timely.

  • Import-Export Tax Consultancy: Assisting businesses in optimizing costs and navigating complex tax issues.

With a reputation for quality, U&I Logistics is trusted by businesses to handle tens of thousands of customs declarations annually.

"Optimizing supply chains, providing sustainable value to customers." – U&I Logistics is your comprehensive logistics provider, including transportation, warehousing, and customs services.

 

U&I Logistics

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